This is a working AI agent that handles MyChart support, appointment scheduling, billing questions, prescription refills, and medical records for Bon Secours Mercy Health patients.
Ask it anything about MyChart, scheduling appointments, paying a bill, refilling prescriptions, or accessing your medical records. Built with real knowledge and real workflows.
Built around real patient scenarios that your support team handles every day.
Guides patients through registration, password resets, portal selection for Bon Secours vs. Mercy Health, and proxy access setup for family members.
Helps patients schedule, reschedule, or cancel appointments across primary care, specialty, urgent care, and telehealth visits.
Walks patients through payment options, payment plans, understanding their bill, and connecting to financial assistance programs.
Guides patients through MyChart refill requests, pharmacy updates, prior authorization timelines, and controlled substance policies.
Helps patients access lab and imaging results, request complete medical records, and share records with outside providers.
Built-in safety checks for medical emergencies, PHI protection, and medical advice boundaries to keep patients safe and compliant.
This demo was built from scratch for Bon Secours Mercy Health. Real logic for real patient scenarios.
Pulled BSMH patient resources, MyChart documentation, billing policies, and service information into the AI's knowledge base.
Created patient-specific workflows for MyChart support, appointment scheduling, billing, prescriptions, and medical records.
Configured safety checks for medical emergencies, PHI protection, and medical advice boundaries appropriate for healthcare.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios with ~83% resolution.
Connected to your actual patient systems. Handling your real support volume. This sandbox is just the start.
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